ArcaMax

Q: My wife and I were scheduled to fly from Heathrow Airport to O'Hare International Airport on American Airlines a few months ago. The flight was delayed by 14 hours. While we waited for the flight, American Airlines provided a hotel room and meals, as well as a pamphlet explaining our right to collect $652 per person for the delay.

When we ...Read more

Q: I booked an 11-day coastal cruise on the Majestic Princess from Seattle to San Diego. I made the reservation online and gave Princess my credit card information for the fare and travel insurance.

Princess confirmed my booking, charging my card for the fare but not the insurance. The next day, I received a "shortfall notice" that the travel ...Read more

When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So, why is she getting a bill for $2,212 for the same damage?

Q: I rented a car from Thrifty in Anchorage, Alaska, and noted damage on the front bumper when I took the car. Months later, Thrifty is holding me responsible for the damage, which I didn't cause. The...Read more